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Frequently asked
The questions travelers ask us most.
How does pricing work?
Emerald Atlas offers two ways to plan your trip. If you'd like a custom itinerary that you can book yourself, planning is available for a flat fee. If you'd prefer help handling the bookings — including hotels, flights, rental cars, tours, and activities — full booking support uses a percentage-based fee. We'll discuss which option fits your trip and confirm the fee before moving forward.
Do you charge planning fees?
Yes — planning fees depend entirely on the type of service you choose. A custom itinerary delivered to you for self-booking is a flat fee. If we handle every booking component for you, the fee is a percentage of the trip. Either way, you'll see the fee and agree to it in writing before any work begins, and you will never receive an unexpected invoice from us.
Do you offer payment plans?
Many of our supplier partners structure payments as a deposit followed by installments rather than one payment up front, and cruise lines almost always do. We walk you through the exact deposit amount, payment dates, and final payment deadline for your specific trip during planning so nothing arrives as a surprise.
How does the planning process work?
It starts with a complimentary consultation about how you like to travel. We then present two or three directions with real properties and honest pricing, you choose one, and we build and book the full itinerary. You receive a single day-by-day document with every confirmation, and you have direct contact with your advisor while you travel.